Delivery and Refund Policy

Last Updated: October 20, 2026

1. Delivery Policy

LucentStudio sells digital products, including printable planners, workbooks, ebooks, and editable templates. We do not ship physical products.

After successful payment through Verifone, your digital product will generally be available through the download link on the order confirmation page or email, depending on the product and website setup.

If you do not receive your download or cannot access your purchase, please contact our support team for assistance.

2. Refund Policy

Due to the digital nature of our products, all sales are generally final and non-refundable once the product has been delivered or made available for download, except where required by applicable law.

Refund requests may be considered for duplicate payments, verified billing errors, or products that cannot be accessed and whose issues cannot reasonably be resolved.

3. Refund Processing

Approved refunds will be processed through the original payment method where possible. Processing times depend on the payment provider and your financial institution.

4. Contact Us

For delivery issues or refund requests, please contact us with your order number and details of the problem.

Website: https://lucentstudio.com

Email: [Insert your official support email]

Thank you for shopping with LucentStudio.